Building client relationships with our 5 Core Values
When AWT Accountants was established in 2010, the team chose the following 5 core values to become the soul of AWT.
- Knowledgeable, and
These values define both our team and our business.
Being professional at AWT Accountants means acting with integrity and in the best interests of our clients. This is a crucial team value as a Chartered Accounting firm. We strive to stay upbeat, positive, and pleasant when dealing with our clients, associates, suppliers and our team members and in doing so create positive relationships.
The AWT Accountants team stay connected with the changing needs and wishes of our clients, building close positive relationships which lead to trust and cooperation, thereby lowering levels of anxiety and helping to build higher self-esteem and greater empathy for others. During the COVID-19 pandemic, the team remained true to this core value and assisted clients by providing support both emotionally as well as keeping them up to date with government legislation supporting small businesses.
Personalised services have become somewhat of a lost business strategy. The digital world places an emphasis on convenient communication resulting in the struggle to put a face or voice to a name. AWT Accountants believe in ensuring clients receive the care they deserve by providing a personalised service on a consistent basis. We want to get to know our clients and build genuine long-term positive relationships. We want to celebrate with our clients when they reach life milestones and be there when they need support in the difficult times.
Knowledge is the key to a successful business and as a Chartered Accounting firm, we believe in ensuring our team are experienced and have a strong knowledge of their area of expertise. The AWT Accountants Tax and SMSF teams include Chartered Accountants, Certified Practicing Accountants, and university graduates. Our team has broad experience in dealing with business. We focus on on-going professional development to ensure our skills and knowledge remain current and up to date with all the latest news and developments. By ensuring knowledge is a core value, AWT Accountants is placed in a strong position to assist clients in difficult situations such as the COVID-19 pandemic.
The AWT Accountants team believes in excellence and and we constantly look to improve our systems and workflows. We aim to exceed expectations in every job through quality in our work and practices. We continue to look at updating our software and procedures to maintain excellence. AWT Accountants have recently implemented a new digital storage and document program, SuiteFiles. We are encouraging clients to utilise our new AWT Portal to upload, download and sign documents. This provides an efficient way of providing information between ourselves, clients, and associates. AWT Accountants will be launching our new website in November 2020, which allows for easier navigation and obtaining of information.
We live and breathe these 5 values and love assisting clients who share our values.